Refund Policy

At Motictech, we strive to provide the highest level of service and customer satisfaction. However, we understand that there may be situations where you need to request a refund. Below is our refund policy to help guide you through the process:

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1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • The service purchased was not delivered as promised or outlined in our agreement.
  • The service was canceled before any significant work or content was delivered.
  • A technical error occurred during the payment process, resulting in overcharges or duplicate charges.

2. Non-Refundable Services

The following services are non-refundable:

    • Completed projects where the work has been delivered as per the agreed terms.
    • Payments made for services that have already commenced, unless otherwise stated.
    • Any customization or add-on services that require specific development or resources.

3. Refund Request Process

To request a refund:

  1. Contact us at noorkhanacdc145@gmail.com with your order details and the reason for the refund request.
  2. Our team will review your request and respond within 03369117247 business days.
  3. If your request is approved, the refund will be processed back to the original payment method within 03369117247 business days.

4. Partial Refunds

In cases where partial work has been completed, a prorated refund may be issued based on the percentage of work completed at the time of cancellation.

5. Exceptions

Refunds will not be issued for:

  • Dissatisfaction based on subjective preferences, such as design or style.
  • Failure to provide necessary information or access required to complete the service.
  • Services delayed due to client-side actions or inactions.

6. Contact Us

If you have questions about our refund policy or need assistance, feel free to reach out at: 

nookhanacdc145@gmail.com

03369117247

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